Frequently Asked Questions

All the questions you need answers to in one place.

For Organizations

Can anyone open a Chek account?

Chek is currently only available for U.S. based organizations and businesses.

Do virtual cards only work for online purchases?

Virtual cards can be used for both online and in-person transactions. Virtual cards can be pushed to your mobile device wallet to “tap & pay” in-person at a point of sale terminal.

Are Chek cards virtual or physical?

We offers issuance of both virtual and physical cards.

What banks are supported by Chek?

We can connect to any bank in the U.S. via ACH or Wire.

How long does it take to get started?

It only takes a few minutes to set up your account. Once your organization information has been verified you can begin to issue virtual or physical cards to disburse funds.

What is Chek?

Chek is the trusted platform for many different types of organizations to securely modernize the way funds are distributed and spent, while providing real-time data and insights to help their organization grow, scale, and impact.

How do I sign up for Chek?

Contact the Chek team by requesting a demo or reach out directly to and we will help coordinate a demo.

How much does chek cost?

Chek has flexible pricing packages to fit the needs of your organization and use-case.

Is Chek secure?

Chek uses 256-bit Secure Socket Layer (SSL) encryption to protect your personal data. Your information is stored in highly-secure data centers that use state-of-the art electronic surveillance and multi-factor access control systems.

For Card Holders

Can I use this card when I travel?

Yes, you can use your card in any country where Mastercard® or Visa is accepted. The exchange will be calculated into your home currency and the total amount will show when you look at your transactions on the Chek portal. When making purchases outside the United States additional fees may apply.

Does my card balance carry over?

It depends on the parameters your organization’s Admin sets. It can be structured for card balances to carry over or alternatively they can be remitted back to the Account Balance on a recurring cycle.

How do I contact Customer Support?

Submit a ticket through in-app support within the Chek mobile app or email us at

What should I do if I lose my card?

If your card is lost or stolen, please contact the admin of your account at your organization and email Your admin or a Chek support specialist can temporarily disable the card until it is found or issue you a new card.

My card was declined, or the merchant does not accept my card, what do I do?

There could be two possible reasons why your card was declined: ‍ 1. Not enough funds left on the card for the purchase 2. The Merchant has a merchant code or ID that is not allowed or there is another parameter restriction set by your organization. ‍ If the card is declined at a merchant that you think should be eligible, email with the transaction details, date, time and merchant name, or submit a ticket via the Report a Problem page in the Chek mobile app for further investigation into the matter.

Where can I spend my Chek card?

The spending parameters of each Chek card is set by the admin of the account at your organization.

Can my card be in my preferred name?

Your organization can put your preferred name on that card.

How do I get a Chek card?

An organization can sign up for Chek and create and issue cards for their people through our platform.